INTRODUCTION

Welcome to Vets24 Veterinary Clinic, a hospital with highly qualified veterinarians, located within Dubai, United Arab Emirates (UAE). Vets24 Veterinary Clinic operates a website https://vets24.ae which allows its users to avail of services including, but not limited to, leading medical imaging services and consultations for animal(s). These Terms and Conditions (“Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to, and use of, the website and/or the services provided by Vets24 Veterinary Clinic. In these Terms, “we”, “us”, “our”, or “Vets24 Veterinary Clinic” refers to Vets24 Veterinary Clinic, a company registered with the UAE Ministry of Climate Change and Environment-Department of Animal(s) and Plant Health, and “you”, “your”, “User(s)” or “Owner(s)” shall refer to you as the website user and/or an owner availing of services from Vets24 Veterinary Clinic. Please read these Terms carefully. By using our website and/or services, you confirm that you accept these Terms of use and that you agree to comply with them. If you do not agree to these Terms, you must not use our website and/or services. Upon availing of our services and accessing the website, including any version of this website that has been amended to geographically suit its users, you will be asked to consent to being bound by these Terms as well as our website privacy policy (“Privacy Policy”). Users are hence advised to review these Terms and our Privacy Policy prior to the use of our website and/or services. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in relation to your use of the website and our services.
DEFINITIONS

When used in this Agreement, the following definitions and rules of interpretation shall have the respective meanings indicated, such meanings to be applicable to both the singular and plural forms of the terms defined:
“Applicable Law(s)” means the relevant commercial and/or digital laws of the UAE and any country or region from where you are accessing the website;
“Content” means any information, text, links, graphics, photos, audio, videos, data, code, or other materials or arrangements of materials that you can view on, access, or otherwise interact with through the website and/or has been provided to Vets24 Veterinary Clinic. The Content that you contribute, submit, transmit, and/or post to, or through the website, shall be referred to variously as “Your Content”, “Content of yours”, and/or “Content you submit.”;
“External Sites” has its meaning given to it under Clause I 1.6 below;
“Intellectual Property” means all (i) patents, improvements thereof, patent applications and registrations, inventions (whether patentable or not) (ii) trademarks, trade names, trade-mark applications and registrations service marks, domain logos and designs; (iii) copyrights, copyright applications and registrations; (iv) trade secrets, know-how, and other intellectual property; and (v) computer systems and applications software, including all documentation and modifications thereof;
“Minor” has its meaning given to it under Clause I 6.16 below;
“Owner(s)” means Owners, representatives of the Owners and/or companies owning the animal(s) and availing of the services from Vets24 Veterinary Clinic;
“Policies” means any terms, conditions, and policies (separate from these Terms), made available on the website or in-person at Vets24 Veterinary Clinic;
“Referral” has its meaning given to it under Clause I 1.16 below;
“Service(s)” means the services provided by Vets24 Veterinary Clinic including, but not limited to, medical imaging (magnetic resonance image (MRI) and a computed tomography (CT)), medical laboratory, orthopaedic surgery, grooming, and/or consultations;
“Terms” means the Clauses of these Terms and Conditions;
“Total Amount for the outpatient Service(s)” has its meaning given to it under Clause II 2.2 (iii) below;
“Total Amount for the inpatient Service(s)” has its meaning given to it under Clause II 2.3 (ii) below;
“Total Amount for the Scans” has its meaning given to it under Clause II 2.4 (ii) below;
“Use” has its meaning given to it under Clause II 3.3 (ii) below;
“User” means the User of the website who is either viewing and/or booking Service(s) from Vets24 Veterinary Clinic;
“VAT” means value added tax, deemed payable pursuant to the Federal Tax Authority regulations;
“Website” means the website https://vets24.ae owned by Vets24 Veterinary Clinic to provide and facilitate e-commerce services such as the viewing and booking of Service(s) to the User;
“Vets24 Veterinary Clinic” means Vets24 Veterinary Clinic, a company holding trade license number DXB-APH-02-1005629 and their respective directors, agents, servants, officers, and employees;
I. Vets24 Veterinary Clinic – WEBSITE

1. USE OF THE WEBSITE

1.1 Owner(s) shall not be required to create an account in order to use and access the Website. Accounts on the Website may only be created for the use of referring veterinarians. Whilst using the Website, the User must provide complete and accurate information, and warrant to update such information as and when required. This would be in cases where the Owner wishes to send an inquiry through our ‘Contact Us’ section.
1.2. Whilst using the Website, you represent and warrant that all information provided to us in such process is true, accurate, and correct, and that you will update your information as and when necessary in order to keep it recent. You may not impersonate any person or entity, provide an e-mail address other than your own, provide or use false information to obtain access to the Website that you are not legally entitled to claim, or otherwise mislead as to the origin of a card or other content. You acknowledge that any access to Vets24 Veterinary Clinic using falsely claimed information may cause us, or third parties, to incur substantial economic damages and losses for which you may be held liable and accountable.
1.3 The Website shall contain a careers section as well, through which User(s) may submit their resume, required documents and/or any other additional documents they may wish to submit. The information provided shall be stored by Vets24 Veterinary Clinic, who at their sole discretion, may decide whether they want to consider the application further and respond to the User.
1.4 We reserve the right to amend these Terms at any time without prior notice, and the Users’ continued use of the Website, following the amendments represents their agreement to be bound by the Terms as amended. It is hence the responsibility of each User to review these Terms regularly while using the Website.
1.5 We may, from time to time, decide to change, update, or discontinue certain features of the Website. You agree and understand that we have no obligation to store or maintain your Content or other information you provide, except to the extent required by the Applicable Law(s).
1.6 The Website may include external links to third-party websites such as but not limited to Google location, Twitter, Pinterest and YouTube (“External Sites”). We do not investigate, review, endorse, represent, or control the content of any External Sites, unless otherwise expressly stated in these Terms. We shall not be held responsible or assume any liability towards the content displayed on External Sites. External Sites may collect your data, send cookies, solicit personal information or otherwise, and you are responsible for reviewing the External Site’s terms and conditions and privacy policy and you hereby acknowledge that you access, browse, link, and/or bookmark the External Sites at your own risk.
1.7 The Website may contain links to YouTube videos that have been produced for educational purposes, marketing purposes, and/or in order to depict the before and after stages of certain procedures and/or treatments of the animal(s). Prior to uploading any Content onto YouTube, Vets24 Veterinary Clinic shall attain consent from the Owner of the animal(s). Furthermore, any consent attained either verbally and/or in writing for the Content, prior to any third party owning the animal(s), shall be understood to be valid and legal consent, and the Content may be uploaded onto You Tube at the sole discretion of Vets24 Veterinary Clinic. In such cases, the third party shall hold no legal rights over the Content produced and distributed on You Tube.
1.8 We may also select certain websites as priority responses to search terms that you enter, and we agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. We do not recommend, nor do we endorse, the content of any third-party websites. We are not responsible for the content of linked third-party websites, websites framed within our Website, third-party websites provided as search results, or third-party advertisements, and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. We do not endorse any Service(s) advertised on the Website.
1.9 Some Content you see or otherwise access on, or through the Website, is used for commercial purposes. You agree that we may place advertising and promotions on the Website for commercial purposes.
1.10 In the event of any breach or violation of any Terms hereunder, Vets24 Veterinary Clinic reserves the right to pursue legal remedies available under the Applicable Law(s).
Booking Process

1.11 Should the User wish to book an appointment for the Service(s) provided by Vets24 Veterinary Clinic, they may attempt to do so by requesting for an appointment on the Website. Whilst requesting for an appointment, the User shall be required to provide information including, but not limited to, their name, animal’s name, e-mail address, contact number, and a message detailing the Service(s) they wish to avail from Vets24 Veterinary Clinic. Additionally, the User may request a preferred date and time for the appointment, which Vets24 Veterinary Clinic may consider at their sole discretion.
1.12 It shall be in Vets24 Veterinary Clinic’s sole discretion to decide whether or not to confirm the appointment with the User. A member from the Vets24 Veterinary Clinic team may confirm or reject the appointment, either through the phone, email, or any other means of communication, based on the availability and type of Service(s) requested by the User.
1.13 It shall be at Vets24 Veterinary Clinic’s sole discretion to refuse any User that violates the Terms stated herein.
Referral Process

1.14 Should a User and/or Owner be interested in availing imaging Service(s) such as an MRI or CT scan, they may do so only if they have been referred to Vets24 Veterinary Clinic by a veterinarian (“Referral”). For the purposes of this process, the referring veterinarian shall be required to provide the following information on the Website referral form, including, but not limited to, the date of referral, name of the referring hospital, name of the referring veterinarian, e-mail address of the referring veterinarian, and contact number.
1.15 Additionally, the referring veterinarian shall be required to provide client and patient information, including, but not limited to, the client’s name, contact number, e-mail address, patient name, species, breed, date of birth or estimated age of the patient, body weight, microchip details, patient’s gender, and the date of the last vaccination for rabies and polyvalent.
1.16 The referring veterinarian shall be required to provide a detailed account of the patient’s medical history, diagnosis, chronic disease, anaesthesia reaction, known allergies, sensitivities, medications, dosages, special dietary requirements, a recent complete blood count and biochemistry results, previous MRI and CT history, the anatomical region to be scanned, reason for the MRI/CT scan, and the required timeframe as the MRI and CT scans may be sent to radiologists and veterinary specialists located globally for an interpretation. In such a case, it may take an extended period of time before a response is provided. Thus, Vets24 Veterinary Clinic would need to be notified if the case is urgent. Through this process, the referring veterinarian may also create an account on the Website.
1.17 It shall be at Vets24 Veterinary Clinic’s sole discretion to refuse any User and/or Owner that violates the Terms stated herein.
2. PROHIBITED ACTIVITIES

2.1 The Content and information available on the Website are proprietary to Vets24 Veterinary Clinic or licensed to Vets24 Veterinary Clinic by third parties. Users agree that they shall not engage in any of the following activities in connection with their use of the Website:
i. post information on the Website that is obscene, defamatory, threatening, or malicious in nature, or any other material that is prohibited by the Applicable Law(s);
ii. publish any copyright material, or material protected by any other Intellectual Property rights, unless a legal right to use and post such material has been obtained and is valid at the time of posting;
iii. infringe or use Vets24 Veterinary Clinic’s brand, logo(s), and/or trademark(s) in any business name, e-mail, URL, or other context unless expressly approved in writing by the owner of the Intellectual Property